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Our commitment, quality, service, reliability. |
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: General
Information and Terms
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Can we do rush orders?
Yes! We understand the importance of a rush order. Items that are available for rush order include foam, plastics, fabric and glass products (if in inventory). Multi-color printing, 4 color process and color transfers are not available for rush service without approval.
Production schedules and product availability will determine the availability of rush service.
Customers must request rush orders.
Rush orders require conformation number. Please make sure you are assigned one.
Your rush order will ship five(5) business days or sooner after the order is approved. The day the order is received does not count. Orders must have camera ready art. We do reserve the right to ship however necessary at the customers expense to meet an in-hands date. Rush orders will be reviewed and approved on an individual basis!
Our rush charge is one flat fee of $25.00 on catalog pricing. |
Do we sell blank items?
We do! We sell blanks on all of our items (when available). Please call for pricing! |
What is our normal production time?
Imprinted items are normally produced in seven(7) to ten(10) working days after all clarifications.
Production can vary depending on availability and season. Color transfers and 4-color process generally can be produced in fifteen(15) to twenty(20) working days. Blank (non-printed) items can be shipped in one(1) to three(3) working days. The same production time applies to repeat orders.
If you do not want the order to ship before a specific date, please mark your order "DO NOT SHIP BEFORE (Date)!" Peak season time may require an additional seven(7) to ten(10) working days. You will be quoted a ship date by our Customer Service when the purchase order has been received, cleared by credit, and verified for accuracy. |
How do we prefer you place an order?
All orders may be sent by fax, postal, e-mail, or express carrier. Orders will not be accepted by phone. Conformation MUST be clearly marked as such or we will not be responsible for duplication of orders.
Order accuracy is very important to us! Incomplete orders will be cancelled and not produced if we do not receive the required information within ten(10) working days. |
How do we prefer you place a re-order?
When placing a re-order you will be asked to refer to the previous invoice number and order number. All information as to the item color, imprint color and design, must be clearly shown on your new order to ensure exact duplication! |
Do we accept corrections or changes to an order?
Yes. Any corrections and or changes made to an order after being completed costs $20.00. Cancellation costs $25.00. These prices do not include any labor and material costs. If any changes or clarifications are necessary, production time will be increased! Please be aware we do intend to ship your order ASAP! |
How do we mange over and under-runs?
Due to printing variations, we do reserve the right to over or under ship by 5% and it will constitute a complete order, billed at pro-rata. |
What kind of artwork do we accept?
Artwork should be black and white camera ready art unless the artwork supplied is intended for 4 Color Process. Screens and halftones are not recommended. Artwork should be e-mailed to art@iconmarketing.us. You may also mail the artwork to us on disc. We do not accept artwork by fax. If the artwork sent to us is not clean or sized properly we will clean and size the artwork at our net cost. (We will obtain customer approval for any charges over $40.00). During the process of cleaning and sizing the artwork we absolutely can't guarantee exact duplication of the art and or type-styles unless camera ready art is received. We accept the following filetypes: .ai, .eps, .pdf, .psd, and .tif. If you cannot supply us with said filetypes we also accept .jpg's at a minimum of 150dpi. Though we prefer 300dpi. This ensures the best quality possible. Customers who request our Art Dept. to create a specific design will be charged an art fee of $45.00 per hour. If a customer wants the original art returned, it must be clearly requested with a self-addressed stamped envelope provided. There is a $15.00 charge for typeset or a change to art on file. |
What kind of proofs do we furnish?
Requests for paper proofs using stock art (with no order in-house) will cost $12.00. This fee will be credited when your order is placed. A $45.00 per hour art charge (which does include a paper proof) applies to any and all custom designed work or reworking of mailed-in art that is unsuitable for production. This fee will not be waived. We provide the option of camera ready proofs at the cost of $22.00.
We also provide the option of merchandise proofs for $40.00. |
What are are terms of registration for multi-color imprints?
Two, three, and four color screen printing is available on select items. Please call for availability. Artwork must first be approved by us before acceptance of order! Due to raw material variances, multiple color imprints do create the possibility of mis-registration from 1/32" up to 1/16" in any direction and is considered industry tolerance and acceptable. Some designs may need to be modified to produce a properly sized, quality print. We will obtain the customer's approval before making any final changes. |
What terms of payment do we accept?
We accept Visa and Matercard. We do not accept debit cards. We accept checks: A check must accompany the order, including ESTIMATED freight charges, unless credit terms have been approved prior to order processing.
We accept customer credit terms which are NET 30(days) from ship date, unless otherwise authorized with approved credit. A service charge of 1 1/2% will be added to any balance not paid within 30 days from the invoice date.
Past due accounts may be turned over for collection. If there are any attorney fees involved, the customer will be liable for those fees. No further orders will be processed and or shipped if the account has a past due amount!
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Do we allow C.O.D. shipments?
Yes, but not on freight shipments. |
What is our shipping and handling policy?
Shipments are generally made by Parcel Post, UPS, FedEx, LTL, or contract carrier. All requests for air shipment must be authorized in writing by the customer, as well as special delivery (such as NEXT DAY DELIVERY AM). Parcel Post has a handling charge of $2.00 per box. Our handling fee is $1.50 per box. Truck, air, and oceanic freight are forwarded collect. Our factory reserves the right to ship, however necessary at the customer's expense to meet the in-hands date. All shipments are F.O.B at the factory. |
Do we drop or split shipments?
Yes! But a charge of $4.00 will be added to shipments for each individual location. Pre-addressed shipping labels should be enclosed with the order. The entire order will be billed on the first shipment. |
What is our freight claim policy?
If you must, make any claims concerning delivered freight against the carrier. Any adjustments, breakages, damages, and or delays in transit must be filed with the carrier within fifteen(15) days. |
How do we handle complaints?
Any product or quality complaints must be made to us within seven(7) working days upon receipt of the merchandise. The merchandise should be held available for return, if needed, to the factory. |
Do we accept returns?
Of course! Returns must be pre-authorized by the factory. Any returns must be discussed with our Customer Service and issued a RMA number before returns will be accepted! Any call tags or issues for returns must be issued an authorization number before returning any merchandise. Merchandise returned without pre-authorization will be refused upon our receiving and will still be the responsibility of the customer. We cannot accept a return without an authorization number. Claims will not be accepted after 15 days. |
Special Notes:
(1) It is very important that our customers clearly understand that each production order of closed cell foam rubber, plastics, neoprene, or nylon fabric can vary in color, texture, feel, appearance, finish, density, shrinkage, expansion, inside/outside diameter, wall thickness, etc..
(2) It is also very important that our customers clearly understand that the "puff" ink process (available on many of our items) may not be practical on certain individual pieces of artwork; Especially where there is a certain amount of lettering and numbers that will "close-in" when printed. Also, "puff" ink will generally "lighten up" in color hue when processed. The color of the material has a large impact on the ink color as well.
(3) Non-fulfillment of orders: The factory cannot assume liability for non-fulfillment of orders by strikes, suppliers, problems/failures on raw material, freight carrier problems, fires, and or other causes beyond our control, including weather conditions!
(4) There will be a charge of $10.00 for orders less than a hundred pieces that require additional ink colors.
(5) We offer several types of displays along with rack cards. |
Prices are subject to change without notice. |
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Multi spot color general information
Screen charge (per color) $30.00.
One sided/multi spot color imprints: add $0.20 per color, per item.
Less than minimum: n/a
Minimum quantities
250 pcs: 2 colors
400 pcs: 3 colors
700 pcs: 4 colors |
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PMS Match
$24.00 per color matches are not guaranteed because of the nature of some materials.
PMS color may vary from original order and re-orders.
Charges apply to repeat orders as well.
Matches are not available for the "puff" ink process. |
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